Free text notes can easily be added to any order. This includes cancelled or failed orders.
They can be used to:
Keep track of who made adjustments to the order.
Note who generated or placed the order from your team.
Make notes regarding correspondence with the Billing User.
It's important to keep in mind;
Notes can't be edited once created.
Created notes appear in the Logs tab.
It's a good idea to include your name when creating a note, so others know who to refer to with questions.
Here is how you add a note and view it:
Click Add Internal Note.
Enter your Note.
You can now view the notes on the Logs tab.