Interal Notes are often used to notify other users why an order exists, why it's at a discounted rate or other important information about the order. 

Adding a Note

Navigate to the Order
Press Add Internal Note

Enter your note and press Save

Viewing a Note

Navigate to the Order
View the Logs tab

Notes are kept in the log in the same timescale as any other interaction with the order (such as payments or refunds).

Keep in mind

  • Notes can't be edited once saved, but you're welcome to add more notes. 
  • The note is not saved with your name, so we suggest adding your initials or name if you want others to know who wrote the note. 
  • Notes can only be added to Product orders (not add-on orders).
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