When using Jomablue Online Registration, a Registration Confirmation Email is sent out to your Registrants upon successful completion of a Registration. These can take two different forms; the Default Registration Confirmation Email, or a General Campaign set to be triggered upon registration of a Product. 

Default Registration Confirmation Email

By default,  the Default Registration Confirmation Email will be sent to a Registrant upon successfully completing the Registration of a Product. This email is not configurable and contains the following fields as they were supplied during the registration process:

  • Name
  • Occupation
  • Company/Organisation
  • Email
  • Mobile
  • Order
  • Product

Note that the Occupation, Company/Organisation, and Mobile fields will not be displayed if they are empty (for example, if they were not set as required fields in the registration form).

The Default Registration Confirmation Email also contains a unique Support Request link - this will direct the user to a Support Request page where they are able to submit a Support Request, which will appear in Jomablue under Support Requests.

Disabling the Default Registration Confirmation Email

When a new event is created, a default Registration Confirmation Email is enabled. The default Registration Confirmation Email is not configurable, but it can be disabled across an entire Event. To disable the default Registration Confirmation Email for an Event, log in to Jomablue and select the desired Event, then navigate to Event Configuration > Settings. Under the Communication section, set the "Send default confirmation email..." toggle to No (see below for an example). 

Creating a Custom Registration Confirmation Email

Sending custom Registration Confirmation Emails can be achieved via the use of Triggered Campaigns. For an overview on how to configure these, see this article.

Updated for Jomablue 3.29 onwards

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