In order to provide your Attendees an easy way to get answers to simple questions, we have prepared a series of Frequently Asked Questions which can serve as a base for a FAQ page in your Community:

How do I access the event?

If you have registered for the event, you will have received an email at the email address you used to register. This email will contain a link to the event - tap or click on the link to access the event in a web browser.

How do I log in?

Logging in to the event does not require a password. In the login panel in the Event Lobby, simply enter the email address or mobile number you registered with, and you will be sent a One-Time Password (OTP) via email or sms.

What browser should I use to access the event?

On a laptop, the best browser to use to access the event is Google Chrome, Apple Safari, Mozilla Firefox, or Microsoft Edge. On any mobile device, use your preferred web browser.

What device should I use to access the event?

You can use a desktop/laptop computer, or a mobile device like a smartphone or tablet.

Do I need to download an App or Program to access the event??

No app or program downloads are required to access the event - everything is web-based, so all you will need is a web browser.

Do I need an internet connection to access the event?

Yes, the event requires an internet connection to access.

What do I do if I don’t know my password?

Logging in to the event does not require a password - see “How do I log in?”

Will I be able to log in on multiple devices at the same time?

Yes, you will be able to log in on multiple devices at the same time.

I have registered, why can’t I log in?

If you have registered with an email address and a mobile number, you can use either of them to log in to the event. Double check that the email/mobile number you registered with is the one that you are logging in with. You can confirm which email address or mobile number you registered with by locating your Registration Confirmation Email.

If you are sure that you are logging in with the correct email address or mobile number, but are not receiving your One Time Password, contact the event support team

How do I add a Session to My Sessions?

To add a Session to My Sessions, tap or click on Sessions in the menu, and then tap or click on the Add to Calendar icon (see below) next to the Session you wish to add to My Sessions.

You can also add a Session to My Sessions directly from a Session Detail page, by tapping or clicking on the Add to My Sessions button (see below).

How do remove a Session from My Sessions?

Tap or click on Sessions in the menu, then tap or click on My Sessions at the top of the page. You’ll see a list of the Sessions that you have selected - to remove one from the list, tap the calendar icon (see below) at the right-hand side of the Session listing:

You can also remove a Session from My Sessions directly from the Session Detail page, by tapping on the Added to My Sessions button (see below):

How do I download a Session file?

To download any files associated with a Session, visit the Session detail page, then click the button to join the Session itself. If any files are available, they will be visible in a box on your screen.

What do I do if my video isn't playing?

If you are in a Session but the video is paused or is not playing, you can click or tap on the video player frame to reveal the video controls, then click the Play button at the bottom left of the video player (see below):

What do I do if I can’t see the video?

Firstly, check that you are entitled to attend the Session, and if you are on the Session Detail page, click on the button to enter the Session itself. To confirm that you are entitled to attend a Session, check your Order Confirmation email and ensure that the Session are trying to access is listed.

If you still can’t see the video, check that the browser you are using is one of the recommended browsers (refer to: What browser should I use to access the event?) . Refresh your browser to ensure that you still have an internet connection (click or tap the Refresh button next to the address bar in your browser, and confirm that the page loads again).

What do I do if I can’t hear the video?

If you are unable to hear the video, ensure that your device’s volume is turned up, and that you are able to see the video stream. Check that your speakers/headphones are in working order by opening another application or web page that plays audio)

Why can’t I access a Session?

If you can’t access a Session, it may mean that you aren’t registered or entitled to attend that Session. Contact the event team for further information.

Why can’t I see the question I sent in the Q&A?

The questions submitted to the Q&A sections of the event are manually moderated, and sometimes they may take some time to appear on the page.

Due to the volume of questions, a Speaker may not have time to answer them all in a Session, but you can always connect with them via Networking if you want to discuss your question further with them.

Updated for Jomablue 5.7 onward

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