During the life cycle of your Community Event you will need to communicate information to your Attendees - to send this information out via Email, you'll need to use Event General Email Templates. These can be customised and scheduled to be sent out via Campaigns within Jomablue.

Creating an Event General Email Template

To create a new Event General Email Template, navigate to Event Configuration > Templates, then click on the New Email Content button. A drop-down menu will appear with the available types of Email Templates - select Event General to create an Event General Email Template.

Configuring an Event General Email Template

Upon creating a new Event General Email Template, you'll see the general Template settings:

  • Type - the type of Template selected - this is set when the option is selected in the New Email Content button menu, and cannot be changed
  • Name - The name of the template itself. See the Tips and Tricks section below for guidance on giving your template a meaningful and easy-to-find name
  • Subject - the subject line of the Email that will be generated from this Template
  • Status - the status drop-down can be set to either "Pending" or "Approved". This is for your internal purposes only as it is simply a visual indicator, and does not affect the behaviour of the template in any way - we recommend setting the Template to "Pending" until it has been approved internally by your own organisation

Once these options are set, you can edit the template itself by clicking on the Edit Template button at the top right of the page.

Email Template Editor

We use an industry leading email template editor to make creating emails easy. They conduct regular testing on all the latest email clients to ensure maximum deliverability, and correct rendering on all commonly used devices for reading emails. They have a small collection of articles to explain how to use the editor which you can find here.

When you first load your new Template, the Email Template Editor will be pre-filled with a sample email (see above).

The Editor itself is a drag-and-drop WYSIWYG (what you see is what you get) editor - elements can be dragged in from the content section on the right hand side of the Editor to populate the Template.

In the Actions menu at the top-left of the Editor, a Send test email option is available - selecting this and entering an email address will send a test email to that address.

Note: although the merge tags such as *PERSON_FIRST_NAME* are available in the editor, the text "[Customer Contact Details]" will not be replaced with your contact details - you need to replace that text with the appropriate contact details yourself.

Merge Tags and Special Links

Event General Email Templates can use the following merge tags:

  • PERSON_FIRST_NAME
  • PERSON_LAST_NAME
  • PERSON_COMPANY

Additionally, Event General Email Templates can include a Support link - a special link that can be inserted into the email, which will direct the user to a page where they can submit a Support Request (these will appear in the Support Requests section of Jomablue).

For more information about Campaigns, see this article.

For information on the Content Requirements for Email Templates, see this article.

Updated for Jomablue 6.1 onward

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