This article provides an overview of the Orders pages used for Paid Registration.
Number Of Orders
This shows total number of orders with a status of 'payment_pending'. This count does not include failed transactions, cancelled orders, or orders that are awaiting payment.
Orders Today/This Week
This is the number of orders in the last 24hrs and the last 7 days that have a status of 'payment_pending'. This count does not include failed transactions, cancelled orders, or orders that are awaiting payment.
The 'Today' count is also included in the 'Week' count.
An order may contain multiple Products. Products Ordered/Registered shows the number of products within orders, that have a status of 'payment_received'. This count does not include failed transactions, cancelled orders, or orders that are awaiting payment.
The discrepancy between the Ordered and Registered number is indicating that people have purchased but not yet activated their Registration. The goal is to have these number match as closely as possibly - meaning, all Products have a Registered person. Generally, this isn't a concern until about 1 week out, when you can start sending reminders to people to activate their Registrations.
The total monetary value of all order totals combined. The order must be in 'payment_received' status to contribute to the gross sales number or if the order was 'canclled' and an adjustment fee was withheld, it would be counted in Gross Sales.
If tax is charged for any items or products, this number includes tax.
The number is rounded to two decimal places.
The count (the first digit) displays the number of orders awaiting payment (payment_pending). In other words, all orders that were not paid for immediately via Credit Card.
Second, the total monetary value of all orders in the payment_pending status is shown. Once an order is marked as payment_received, this value will decrease and gross sales will increase.
Search for orders by Billing Name, Billing Email, or Order ID. Clicking on a result will open that order detail.
If using the Order ID, the entire Order ID must be entered before results will appear.
This shows a reverse chronological list of recent orders. Both Product and Addon orders are displayed here, this includes display of orders with failed transactions, cancelled orders and payment_pending orders.
This is a filtered list of orders with a status of "payment_pending". This means they have likely checked out of a Site via 'Pay by Invoice' or the order was an admin order.
Free of Charge (FOC) Orders
If an FOC admin order is created this will be automatically marked as FOC with a status of 'payment_received'. Therefore, if FOC orders are created they are counted in the relevant widgets above (i.e: Number of Orders, Orders Today/This Week, Products Ordered/Registered). Below is an example of how a FOC order is represented in Recent Orders - you will notice that the status is 'payment_received'.