In order to deliver the best experience to your attendees, we recommend that the files and videos that are uploaded to your Community meet certain requirements. Additionally, we recommend following certain procedures when handing files off to Jomablue in order to facilitate easy processing and uploading of the files.

Video Requirements

Videos that will be uploaded to be played in Video On Demand Blocks in Community should meet the following requirements:

  • Format - the preferred format is MP4

  • Quality - the recommended video quality is 1080p (1920x1080), but 1280x720 (720p) can also be used (note that this may impact video quality when viewed on large high-resolution displays in a large Block)

  • Size Limit - while there is no strict size limit for video files, they should be as small as possible while maintaining the quality levels mentioned above. As a general rule of thumb, a 1080p video shouldn't be any more than 150MB per minute

  • File names - we recommend using a consistent file naming convention across all your Video files. Include the Exhibitor/Session name as well as the title of the video, and the destination Canvas type. Video file names should only contain letters, numbers, dashes, and underscores

    For example, a video called "Our Products" to be used on the Canvas for a Vendor called "ACME" could be have the filename "Vendor_ACME_our_products.mp4"

    As another example, a video called "Presentation" for the "Keynote" Session could have the filename "Session_Keynote_Presentation.mp4"

File Requirements

Files can be made available to be downloaded by Community users in File Download Blocks. These files should meet the following requirements:

  • Format - the best format to distribute documents such as whitepapers or brochures is PDF (however other file types can be shared if desired)

  • File size - files are limited to 150MB in size - however, the smaller the files are, the better

  • File names - files should be named with a consistent naming convention that describes what they are and where they will be made available in the Community. File names can contain letters, numbers, spaces, dashes, and underscores

    For example, a white paper file for the Vendor named "ACME" could be called "Vendor_ACME_whitepaper.pdf"

File handoff

When handing off files to Jomablue for processing and upload, the recommended method for file transfer is via a shared drive like Dropbox or Google Drive. Note that if changes are made to files once they have been uploaded and shared with Jomablue, please notify your project team via the Jomablue Service Desk so they can be made aware of the changes.

Maintaining a logical file structure is important when using an online drive for file handoff - your Project Team will provide you with guidance on the best way to structure these file systems for easy transferring of files.

The bulk of your file transfers should be handled in the method outlined above. However, for one-off or ad-hoc file transfers, the files can be attached directly to emails and sent to the Service Desk.

Updated for Jomablue 5.7 onward

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